Terms of Sale
Full payment, including shipping and handling is required with order. No work will be processed until payment is received. No refunds once your order has been processed. No partial refunds for work not completed.
All sales are final. No refunds are available on orders unless work has not been processed and the refund is requested the same business day order is placed. In the case of a refund on an unprocessed order, a $15 processing fee will be charged .
Please note that Typesetting and Design work are NON-REFUNDABLE. Even if the customer cancels the print order, they will be responsible for paying the full or partial cost depending on how much time our designers have spent on the project.
The customer is 100% responsible for the digital files supplied for printing. If your file is not submitted properly, Smart Levels will not be held responsible. Due to the large amount of customers files received each day and to maintain our stated production schedules, submitted files run through our automated processing system which prohibits each file being manually checked. SLM will not double check your files.
A color "Hard Copy" proof is required on all orders where the artwork is provided by the client and/or the order is color critical. Because of differences in equipment, processing, proofing, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and completed job shall constitute acceptable delivery. If client does not have a proof, a color match proof must be purchased.
We will reproduce color from submitted images, transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K color controlled light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.
The customer will indemnify and hold harmless Smart Levels Media, from any and all incidental losses, costs, expenses and damages on any and all manner of claims, demands, actions and proceedings that may be instituted against Smart Levels Media on the grounds alleging that said printing violates any copyright or any proprietary right of any person, business or corporation.
Most Jobs submitted by 5PM PST (Pacific Standard Time) that meet our digital file guidelines and include full payment will be printed within the stated turnaround time depending on the type of work. Business days are Monday to Friday and do not include weekends or holidays. Orders submitted on Saturday, Sunday or holidays will begin on the next business day. Smart Levels Media is not responsible for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Orders may not be ready on time due to unforeseen circumstances such as breakdown of equipment, power outages, etc. Therefore turnaround times are not guaranteed.
As a courtesy to our customers, Smart Levels Media allows replacement of files sent to the press but not yet printed depending on the job status. We will also make small adjustments to bleeds, sizes and color if files do not meet our guidelines.
All complaints must be registered within 24 hours of receipt of job. Should the job contain manufacturing errors, we will rerun at no charge. We maintain the right to judge what a manufacturing error is.
Over and Under Run
Not to exceed 10% on quantities ordered, or the percentage agreed on, Smart Levels Media will bill for actual quantity delivered within this tolerance. If customer requires guaranteed exact quantities, client must let their Account Executive know when order is placed.
All California orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with the first order.
Materials and Samples
All materials we create in producing your job are the property of Smart Levels Media. These materials will not be sold or given to any other party. We reserve the right to distribute free samples of your work and use it in our advertising.
Customer supplied print ready files will be archived for 30 days from the invoice date. If SLM creates the artwork for the client, we will keep the files for one year. Customers can request a copy of their artwork on a CD or DVD for $35 + shipping or via FTP for $25. The CD/DVD will contain 300 dpi CMYK PDF files. Files must me requested within 30 days of invoice date, after 30 days files will be remove from our server and archived. If customer requires files after 30 days, there will be a $75 charge per file (this is to cover our time to search files on our archives). We reserved the right to delete files from inactive customers. We will NOT release layered files, stock images or fonts used for the project unless customer asks for it before the project is started and the price is adjusted accordingly. THERE'S NO CHARGE TO LOCATE FILES IF THE CUSTOMER IS PLACING A REPRINT ORDER FOR THAT JOB.
SLM = Smart Levels Media | Revised August 1, 2008